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Last updated: 5 July 2026

This Privacy Policy explains how Notts Window Cleaning collects, uses, stores and protects your personal information.

Notts Window Cleaning is a trading name of Lincs Window Cleaning Ltd, a company registered in England and Wales.

Company name: Lincs Window Cleaning Ltd
Company number: 12564316
VAT number: 400355939
Registered/business address: Unit 14, Lyndon Business Park, Farrier Road, Lincoln, LN6 3RU
Email: hello@nottswindowcleaning.co.uk
Telephone: 0115 677 0617

For the purpose of UK data protection law, Lincs Window Cleaning Ltd is the data controller for the personal information we collect and use.

1. Information we collect

We may collect the following personal information:

  • Your name
  • Property address
  • Billing address, where different
  • Email address
  • Telephone number
  • Details about your property and the services you request
  • Photos or videos of your property, windows, gutters, roof, exterior surfaces or access areas where needed to quote, complete, evidence or market our work
  • Payment and invoice information
  • Messages, emails, form submissions and call notes
  • Website usage information, including IP address, browser type, device information and pages visited
  • Cookie and tracking information, where you have given consent

We do not intentionally collect special category personal data, such as health information, religious beliefs, political opinions or similar sensitive information.

2. How we collect your information

We may collect your information when you:

  • Complete a website form or quote form
  • Request an instant quote
  • Contact us by phone, email, SMS, WhatsApp, Facebook, Instagram, Google or another platform
  • Book a window cleaning, gutter cleaning, roof cleaning, pressure washing, solar panel cleaning or other exterior cleaning service
  • Set up a Direct Debit or make a payment
  • Leave a review
  • Use our website
  • Respond to our marketing or adverts
  • Give us information in person or through one of our team members

We may also receive information from third-party platforms we use to run our business, such as booking systems, payment providers, advertising platforms, analytics tools and social media platforms.

3. Why we use your information

We use your personal information to:

  • Respond to enquiries
  • Provide quotes and estimates
  • Book and manage services
  • Send appointment reminders
  • Complete cleaning services safely and effectively
  • Send invoices and payment requests
  • Take payment and manage unpaid accounts
  • Keep customer records
  • Handle complaints, callbacks and quality checks
  • Send service updates
  • Send marketing messages where permitted
  • Improve our website, adverts and customer experience
  • Measure the performance of our Google, Facebook and other adverts
  • Protect our legal rights and business records
  • Comply with legal, tax and accounting obligations

4. Our lawful bases for using your information

We only use personal information where we have a lawful basis to do so. These may include:

Contract
We use your information to provide quotes, book services, complete work, send reminders, issue invoices and manage payments.

Legal obligation
We may need to keep certain information for tax, accounting, insurance, health and safety or legal reasons.

Legitimate interests
We may use your information to run and improve our business, respond to enquiries, manage customer relationships, prevent fraud, protect our legal position, monitor service quality and promote our services in a reasonable and proportionate way.

Consent
We rely on consent for certain marketing activities and for non-essential cookies, such as analytics and advertising cookies, where consent is required.

You can withdraw consent at any time by contacting us or using the unsubscribe option in our marketing messages.

5. Marketing

We may send marketing messages about our services, offers, reminders or seasonal exterior cleaning services where you have agreed to receive them, or where the law allows us to contact existing customers about similar services.

You can opt out at any time by:

  • Clicking unsubscribe in an email
  • Replying STOP to a marketing SMS, where available
  • Contacting us using the details above

We do not sell your personal information.

6. Google, Facebook and online advertising

We may use Google Ads, Google Analytics, Meta/Facebook Pixel and similar tools to understand how people use our website, measure advertising performance and show relevant adverts.

These tools may use cookies, pixels or similar technologies. Non-essential cookies and advertising tracking will only be used where required consent has been given through our cookie banner or cookie settings.

You can manage your cookie choices through our website cookie settings.

You can also manage advertising preferences directly through Google, Facebook, Instagram and your browser settings.

7. Who we share information with

We may share personal information with trusted service providers who help us run our business, including:

  • Booking and CRM systems
  • Payment providers, such as GoCardless or card payment providers
  • Accounting and invoicing software
  • Email, SMS and communication providers
  • Website hosting and website support providers
  • Google, Meta/Facebook and analytics providers, where applicable
  • Marketing platforms, where applicable
  • Insurance providers, legal advisers, debt recovery providers or professional advisers where necessary
  • HMRC, regulators or public authorities where legally required

We only share the information needed for the relevant purpose.

8. International transfers

Some of the systems we use may store or process data outside the UK. Where this happens, we expect our suppliers to use appropriate safeguards, such as UK-approved transfer mechanisms, contractual protections or equivalent safeguards required by data protection law.

9. How long we keep information

We keep personal information only for as long as needed.

As a general guide:

  • Enquiries may be kept for up to 24 months
  • Customer records may be kept for the duration of the customer relationship and then for up to 7 years for tax, accounting and legal reasons
  • Payment and invoice records may be kept for up to 7 years
  • Marketing records are kept until you unsubscribe or ask us to remove them
  • Photos and job records may be kept where needed for proof of work, quality control, insurance, legal or marketing purposes
  • Website analytics data is kept according to the settings in the relevant analytics platform

We may keep information for longer if required for legal claims, complaints, insurance matters or regulatory reasons.

10. Photos and videos

We may take photos or videos before, during or after work. These may be used for:

  • Quoting
  • Planning safe access
  • Evidence of completed work
  • Quality checks
  • Before-and-after records
  • Insurance or dispute handling
  • Training
  • Marketing, including website and social media content

We will take reasonable care not to identify customers personally in marketing images unless permission has been given.

If you do not want photos or videos of your property used for marketing, please let us know.

11. Your rights

You have rights under UK data protection law. These may include the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Object to certain types of processing
  • Restrict how we use your information
  • Ask for a copy of your information in a portable format
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office

To make a request, contact us using the details at the top of this policy.

We may need to confirm your identity before dealing with your request.

12. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

We use secure systems where possible and restrict access to personal information to those who need it for business purposes.

No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.