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Last updated: 5 July 2026

These Terms and Conditions apply to services provided by Notts Window Cleaning.

Notts Window Cleaning is a trading name of Lincs Window Cleaning Ltd, a company registered in England and Wales.

Company name: Lincs Window Cleaning Ltd
Company number: 12564316
VAT number: 400355939
Registered/business address: Unit 14, Lyndon Business Park, Farrier Road, Lincoln, LN6 3RU
Email: hello@nottswindowcleaning.co.uk
Telephone: 0115 677 0617

By accepting a quote, booking a service, allowing us to carry out work, setting up payment or continuing with regular services, you agree to these Terms and Conditions.

Nothing in these terms affects your statutory rights.

1. Our services

We provide residential and commercial exterior cleaning services, including but not limited to:

  • Window cleaning
  • Gutter clearing and gutter cleaning
  • Soffit, fascia and uPVC cleaning
  • Conservatory roof cleaning
  • Pressure washing
  • Roof cleaning
  • Render cleaning
  • Cladding cleaning
  • Solar panel cleaning
  • Other exterior cleaning services agreed in writing

The exact service provided will be based on the quote, booking confirmation or written agreement between us and the customer.

2. Quotes and estimates

Quotes and estimates are based on the information available at the time, including property details, photos, access information, online maps or information provided by the customer.

We reserve the right to amend a quote if:

  • The property is larger or different from the information provided
  • Access is more difficult than expected
  • The level of soiling is heavier than described
  • Additional services are requested
  • Health and safety requirements change how the work must be completed
  • There are obstructions, locked gates, pets, unsafe surfaces or other issues affecting the work

We will explain any significant price changes before continuing wherever reasonably possible.

3. Regular window cleaning frequency

Regular window cleaning is normally offered on a 4-weekly or 8-weekly basis, unless otherwise agreed.

Due to weather, staff availability, traffic, bank holidays, scheduling, access issues and other operational factors, we cannot guarantee an exact date or time for regular window cleaning.

We aim to keep visits as close as reasonably possible to the agreed frequency, but customers should allow reasonable flexibility.

4. Appointment reminders

Where possible, we may send reminders by SMS, email or another communication method before a scheduled visit.

Reminder messages are provided as a helpful service, but it remains the customer’s responsibility to provide access on the day of the clean.

5. Customer access responsibilities

Customers must ensure we have safe and reasonable access to complete the agreed work.

This includes:

  • Leaving gates unlocked where access is required
  • Making sure pets are safely secured indoors
  • Ensuring windows and doors are closed
  • Moving vehicles, garden furniture, plant pots, decorations, doormats and other items where needed
  • Making us aware of fragile, damaged, defective or sensitive areas
  • Making us aware of any access restrictions or safety risks

If we arrive and cannot complete the work because access has not been provided, we reserve the right to charge the full or partial price of the booked service.

6. Locked gates and restricted access

For regular window cleaning, if a gate is locked or access is restricted, we will clean the accessible areas where possible.

If we cannot complete the full clean due to access restrictions, the full price may still be charged unless we agree otherwise.

7. Cancellations and skipped cleans

We work to planned routes and allocate time for each customer.

For regular window cleaning, if you wish to cancel, pause or skip a clean, please give us as much notice as possible.

If you cancel the evening before, on the day of the clean, or when our team has already arrived, we reserve the right to charge the full or partial price of the scheduled clean.

For larger one-off services, a cancellation fee may apply if less than 24 hours’ notice is given, or if we arrive and cannot complete the work because the customer has not prepared the property or provided safe access.

8. Consumer cancellation rights

If you are a consumer and you book a service online, by phone, by email, at your home or away from our business premises, you may have a legal right to cancel within 14 days.

If you ask us to begin work during the 14-day cancellation period, you agree that:

  • We may start the service before the cancellation period ends
  • If the service is completed, you may lose the right to cancel that completed service
  • If you cancel after work has started but before it is completed, you may need to pay a reasonable amount for the work already carried out

This does not affect your rights where work has not been carried out with reasonable care and skill.

9. First cleans

First cleans may take longer than regular maintenance cleans and may be charged at a higher price.

Where windows, frames, vents, seals or sills have not been cleaned for a long time, it may take two or three cleans to achieve the best results.

Spotting or marks can sometimes occur after the first clean due to old detergent residue, heavy dirt, leaching from vents, oxidised frames, old seals or dirt trapped in frames and beading.

Our pure water system is designed to remove general dirt from glass, frames, sills and doors. It may not remove:

  • Paint
  • Plaster
  • Cement
  • Stickers or adhesive
  • Rust staining
  • Chemical staining
  • Scratches
  • UV damage
  • Oxidisation
  • Hard water staining
  • Building residue

Please tell us before the clean if you are aware of any of these issues.

10. Satisfaction guarantee

We want customers to be happy with our work.

If there is a problem with the standard of cleaning, please report it within 24 hours for regular window cleaning, or within 48 hours for gutter cleaning or larger exterior cleaning services, unless otherwise agreed.

We may ask for photos before arranging a return visit.

Where the issue relates to the standard of our work, we will return to inspect and, where appropriate, correct the issue free of charge.

Our satisfaction guarantee does not cover new dirt, rain marks, bird mess, debris, condensation, staining, damage, defective surfaces, poor seals, inaccessible areas, or issues reported outside the stated timescale.

11. Bad weather

Our pure water window cleaning system can be used in most weather conditions, including light or moderate rain.

We may continue working in rain where it is safe and does not affect the quality of the service.

We may reschedule work in unsafe conditions, including storms, strong winds, lightning, icy conditions, heavy rain or any other conditions that create a health and safety concern.

12. Health and safety

We reserve the right to refuse, stop, postpone or amend work if we believe it is unsafe.

This may include, but is not limited to:

  • Unsafe access
  • Loose dogs or animals
  • Unsafe surfaces
  • Overhead powerline risks
  • Fragile roofs or surfaces
  • Severe weather
  • Hazardous materials
  • Unsafe parking or working conditions
  • Any risk to our team, the customer, the public or the property

Where specialist access equipment is needed, such as a tower, scaffold or MEWP, this may increase the cost of the job.

13. Damage and property condition

We will carry out services with reasonable care and skill.

Customers are responsible for keeping their property in a reasonable condition and informing us of any known defects, fragile areas or concerns before work begins.

We are not responsible for damage caused by pre-existing defects or poor condition, including but not limited to:

  • Loose or rotten frames
  • Loose trims, vents, seals or beading
  • Leaking or defective windows and doors
  • Loose lead or decorative bars
  • Loose render, paint or pointing
  • Damaged guttering or fascias
  • Perished seals
  • Cracked glass
  • Defective roof tiles or roof coverings
  • Poorly fitted exterior fixtures
  • Unsecured items
  • Previously damaged or poorly maintained surfaces

If we cause damage through our negligence, please notify us as soon as possible and provide photos. We must be given a reasonable opportunity to inspect the issue and arrange a suitable resolution.

14. Photos and videos

We may take photos or videos before, during and after work for quoting, planning, proof of work, quality control, safety, training, insurance, dispute handling and marketing.

We will take reasonable care not to identify customers personally in marketing images unless permission has been given.

If you do not want your property used in marketing photos or videos, please let us know.

15. Payments

Payment terms will be confirmed when booking or invoicing.

For regular window cleaning, we may use GoCardless Direct Debit. Payment is normally requested after the clean and collected a few days later. Customers will receive notification from GoCardless before payment is taken.

For one-off services, payment is normally due on completion unless otherwise agreed in writing.

Full payment must be received within 7 days of the invoice date unless another payment term has been agreed.

For larger jobs, we may request a deposit to secure the booking. Deposit terms will be explained before payment is made.

16. Late payments

If payment is late, we may:

  • Send reminders
  • Pause future services
  • Remove discounts or offers
  • Add reasonable administration costs where permitted
  • Recover reasonable debt collection or legal costs where permitted
  • Pass the account to a debt recovery provider or solicitor if payment remains outstanding

We will act reasonably and in line with applicable law.

17. Gutter cleaning terms

Our gutter cleaning service usually uses a high-powered gutter vacuum system. Cameras may be used before, during or after the clean where practical.

Our service normally covers the above-ground gutter system only.

We are not responsible for:

  • Underground drainage issues
  • Soakaway blockages
  • Defective downpipes
  • Shared gutter systems affected by neighbouring properties
  • Debris entering from connected neighbouring gutters after cleaning
  • Gutters refilling due to overhanging trees, roof moss, vegetation or weather after the clean
  • Long-term gutter performance after the service has been completed

Customers should arrange regular maintenance where properties are affected by moss, trees, heavy debris or shared drainage systems.

18. Pressure washing, steam cleaning and roof cleaning

Pressure washing, steam cleaning, softwashing and roof cleaning can involve water pressure, specialist equipment and cleaning solutions.

Although we take care to use suitable methods, the customer must tell us about any delicate, damaged, poorly maintained or sensitive surfaces before work begins.

The customer should ensure:

  • External water supplies are accessible where needed
  • Windows and doors are closed
  • Pets and children are kept indoors
  • Vehicles and movable items are removed from the work area
  • Electrical items, sockets and outdoor fixtures are protected or isolated where necessary
  • Any sensitive surfaces or areas are pointed out before work starts

We do not guarantee complete removal of all stains, marks, black spot, lichen, oil staining, rust, paint, cement, render staining or deep contamination unless confirmed in writing.

19. Solar panel cleaning

Solar panel cleaning is carried out using appropriate cleaning methods, usually purified water and water-fed poles where suitable.

Customers are responsible for confirming any manufacturer or warranty requirements before booking.

We do not guarantee increased energy output, as performance can be affected by weather, panel age, system faults, shading, inverter issues and other factors outside our control.

20. Complaints

If you are unhappy with any part of our service, please contact us as soon as possible.

Please include:

  • Your name
  • Property address
  • Date of service
  • Details of the issue
  • Photos where possible

We will review the issue and aim to respond within a reasonable time.

Where appropriate, we may arrange a return visit, correction, partial refund or another suitable resolution.

21. Commercial customers

For commercial customers, any additional terms, site rules, purchase order requirements, RAMS, insurance requirements, access arrangements or payment terms should be agreed in writing before work begins.

Unless agreed otherwise, payment is due on completion or within the invoice terms stated.

22. Changes to these terms

We may update these Terms and Conditions from time to time.

The latest version will be published on this page.

23. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales.