Last updated: 5 July 2026

This Cancellation Policy applies to services provided by Notts Window Cleaning.

Notts Window Cleaning is a trading name of Lincs Window Cleaning Ltd, a company registered in England and Wales.

Company name: Lincs Window Cleaning Ltd
Company number: 12564316
VAT number: 400355939
Registered/business address: Unit 14, Lyndon Business Park, Farrier Road, Lincoln, LN6 3RU
Email: hello@nottswindowcleaning.co.uk
Telephone: 0115 677 0617

We understand that plans can change. This policy explains how cancellations, skipped cleans and customer cancellation rights are handled.

Nothing in this policy affects your statutory rights.

1. Regular window cleaning cancellations

Regular window cleaning is planned around organised routes and scheduled team visits.

If you need to cancel, pause or skip your regular clean, please contact us as soon as possible.

Where possible, we ask for at least 24 hours’ notice before your scheduled visit.

If a clean is cancelled at short notice, on the day of the visit, or once our team has already arrived, we reserve the right to charge the full or partial price of the scheduled clean.

2. Locked gates and no access

Customers are responsible for making sure we have safe and reasonable access on the day of the clean.

This includes:

• Leaving gates unlocked where required
• Making sure pets are safely secured indoors
• Ensuring windows and doors are closed
• Moving items that may block access
• Telling us in advance about access restrictions

If we arrive and cannot complete the work due to locked gates, blocked access, loose pets, unsafe conditions or another issue outside our control, we may still charge the full or partial price of the booked service.

For regular window cleaning, if only part of the property is accessible, we may clean the accessible areas and charge the normal price unless agreed otherwise.

3. One-off exterior cleaning cancellations

For one-off services, including gutter clearing, conservatory roof cleaning, pressure washing, roof cleaning, render cleaning, solar panel cleaning and other exterior cleaning work, we ask for at least 24 hours’ notice if you need to cancel or rearrange.

If less than 24 hours’ notice is given, or if we arrive and cannot complete the work because access has not been provided or the property has not been prepared, we reserve the right to charge a reasonable cancellation fee.

For larger jobs, this may include costs we have already incurred, such as:

• Staff time
• Travel
• Equipment hire
• Access equipment
• Materials
• Administration
• Lost booking time

4. Deposits

For some one-off or larger jobs, we may request a deposit to secure the booking.

Deposit terms will be explained before payment is made.

If you cancel after we have already incurred costs, we may retain all or part of the deposit to cover reasonable costs.

If we need to cancel the job and cannot offer a suitable rearranged date, any deposit paid will be refunded unless otherwise agreed.

5. Weather-related rearrangements

Some services can still be safely completed in light or moderate rain, especially pure water window cleaning.

We may rearrange work where weather conditions make the job unsafe or unsuitable, including:

• Strong winds
• Storms
• Lightning
• Ice or snow
• Unsafe roof or access conditions
• Heavy rain where it affects safety or quality
• Any other condition that creates a health and safety concern

If we rearrange due to weather or safety, no cancellation fee will apply.

6. Our right to cancel or refuse work

We reserve the right to cancel, postpone, amend or refuse work where we believe it is unsafe, unsuitable or unreasonable to continue.

This may include:

• Unsafe access
• Loose dogs or animals
• Overhead powerline risks
• Fragile or unsafe surfaces
• Hazardous materials
• Abuse or threatening behaviour
• Unsafe parking or working conditions
• Any risk to our team, the customer, the public or the property

Where possible, we will explain the reason and discuss suitable next steps.

7. Consumer cancellation rights

If you are a consumer and book a service online, by phone, by email, at your home or away from our business premises, you may have a legal right to cancel within 14 days.

This is sometimes called a cooling-off period.

If you wish to cancel within the 14-day cancellation period, you must tell us clearly by email, phone or written message.

You do not need to give a reason.

8. Work starting within the 14-day cancellation period

If you ask us to start work during the 14-day cancellation period, you agree that we may begin the service before the cancellation period ends.

If the service is fully completed within the 14-day period, you may lose the right to cancel that completed service.

If you cancel after work has started but before it is completed, you may need to pay a reasonable amount for the work already carried out.

9. How to cancel

To cancel or rearrange a booking, please contact us using one of the methods below:

Email: hello@nottswindowcleaning.co.uk
Telephone: 0115 677 0617

Please include:

• Your full name
• Property address
• Service booked
• Scheduled date, if known
• Whether you want to cancel, pause or rearrange

10. Regular service cancellation

You can ask us to stop your regular window cleaning service at any time.

Please contact us directly so we can update your account and stop future visits.

Any completed cleans, outstanding invoices or charges already incurred will still need to be paid.

11. Changes to this policy

We may update this Cancellation Policy from time to time.

The latest version will be published on this page.